1. Introduction
Welcome to Cinegraph ("we," "our," or "us"). We operate the website cinegraph.pro (the "Service") that provides AI-powered video creation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Subscribe to our newsletter or waitlist
- Contact us for support
- Upload content for video creation
Usage Data
We automatically collect certain information when you visit our Service, including your IP address, browser type, operating system, access times, and the pages you have viewed.
Content Data
When you use our AI video creation services, we collect and process the content you upload (screenshots, images, text) to generate videos according to your specifications.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Service
- Process your video creation requests
- Improve and personalize your experience
- Communicate with you about our services
- Send you technical notices and support messages
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With your explicit consent
- To trusted service providers who assist us in operating our Service
- When required by law or to protect our rights
- In connection with a business transfer or merger
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Content uploaded for video creation is typically processed and then deleted within 30 days unless you choose to save it to your account.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Restriction of processing
- Data portability
- Objection to processing
8. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our Service. You can control cookie settings through your browser preferences, though disabling cookies may affect the functionality of our Service.
9. Third-Party Services
Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any modifications constitutes acceptance of the updated Privacy Policy.
12. Refund Policy
Per-Video Billing
Our AI video creation service operates on a per-video billing system. You are charged a fixed rate for each video generation request, regardless of complexity or length. This pricing includes all AI processing costs, including LLM tokens for script generation, image analysis, and video rendering.
Refund Eligibility
Full refunds may be considered in the following circumstances:
- Technical failures that prevent video generation from starting
- Service outages that prevent video processing
- Billing errors or duplicate charges
- Videos that fail to generate due to system errors
Partial Refunds
When AI processing has begun but video generation fails, partial refunds may be issued after deducting AI token costs already consumed:
- Videos that fail during rendering after AI processing is complete
- Incomplete generations due to unexpected system interruptions
- Processing failures after content analysis has been performed
Non-Refundable Items
The following are generally not eligible for refunds:
- Successfully generated videos, regardless of user satisfaction with output quality
- Videos where AI processing completed successfully but user dislikes the result
- User errors in content upload or video specifications
- Changes in user requirements after video generation begins
- Videos that meet technical specifications but not user expectations
Refund Process
To request a refund, contact us within 7 days of the transaction with your order details and reason for the refund request. Approved refunds will be processed within 5-10 business days to the original payment method. AI token costs already consumed during processing will be deducted from any refund amount.
Important: Once AI processing begins, LLM token costs are immediately incurred and cannot be recovered. Refund amounts will reflect the deduction of these AI processing costs, even if the final video generation fails.
13. Contact Us
If you have any questions about this Privacy Policy, our refund policy, or our privacy practices, please contact us at:
Email: privacy@cinegraph.pro
Support: support@cinegraph.pro
Website: cinegraph.pro